Robyn Castillo Ed.D, Superintendent
Christina Huth, Chief of Staff
Heidi Lattuada, Director
Celeste Garden, Administrative Secretary – Confidential
Teri Ortega, Office Specialist III
Se habla español
Constituent and Customer Services (CCS) responds to concerns and requests from parents, employees and community members, including:
- Public Records Act Requests
- Personnel Complaints
- Request for Information/Service
- Special Education
- Student Textbooks and Materials
- Williams Act
- Uniform Complaint or Complaints
- Other Concerns
After-Hours Answering Service will receive the following calls:
- Safety/Security Related
- Maintenance and Operations Related
- Urgent Student/Staff News
Information for students and families on how to access language supports
Whenever possible, NUSD classified staff are to be used to provide direct language services to students, families, and staff. These designated employees provide in-person, virtual, and telephonic interpretation services for things like meetings that are scheduled in advance (i.e. 504/IEP meetings, parent/teacher conferences, meetings with administration, etc.), as well as written translation in Spanish and in some cases, other languages.
In addition to the supports provided by our classified employees, the District also provides supports to our families through Language Link. Language Link is an on-demand service with access to hundreds of languages to support our diverse community and is used in urgent situations where classified employees are not able to assist (when a classified employee isn’t available in the language needed, in a time-sensitive/critical situation, etc.).
Please contact your student’s school site or CCS at (916) 561-5253 for more information about how to access language support services.
Path to Successful Communication
When a question or concern regarding a school site surfaces, please use the following path to successful communication. To view, click on the images below.